{"id":15623,"date":"2020-02-21T16:05:33","date_gmt":"2020-02-21T09:05:33","guid":{"rendered":"https:\/\/amonous.com\/?p=15623"},"modified":"2020-02-21T16:05:33","modified_gmt":"2020-02-21T09:05:33","slug":"cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me","status":"publish","type":"post","link":"https:\/\/amonous.com\/en\/cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngh\u1ec1, \u0111\u00f3 c\u00f2n l\u00e0 \u0111am m\u00ea"},"content":{"rendered":"

Nhi\u1ec1u b\u1ea1n h\u1ecdc sinh c\u00f9ng ph\u1ee5 huynh khi ch\u1ecdn ng\u00e0nh ngh\u1ec1 lu\u00f4n \u0111\u1eb7t ra c\u00e2u h\u1ecfi l\u00e0 h\u1ecdc \u0111\u1ea1i h\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kinh doanh ra l\u00e0m g\u00ec? B\u00e0i vi\u1ebft n\u00e0y, s\u1ebd gi\u1edbi thi\u1ec7u v\u1edbi b\u1ea1n m\u1ed9t c\u00f4ng vi\u1ec7c hay m\u1ed9t c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m qu\u1ea3n tr\u1ecb kinh doanh<\/strong>: “Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng”<\/p>\n

Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty nh\u1eb1m h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty cung c\u1ea5p. Ngo\u00e0i ra, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m ghi ch\u00e9p v\u00e0 cung c\u1ea5p th\u00f4ng tin cho c\u00e1c b\u1ed9 ph\u1eadn x\u1eed l\u00fd k\u1ef9 thu\u1eadt, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng, thu nh\u1eadn feedback c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/em><\/p>\n

C\u00e1c c\u00f4ng vi\u1ec7c ch\u00ednh c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n