{"id":15623,"date":"2020-02-21T16:05:33","date_gmt":"2020-02-21T09:05:33","guid":{"rendered":"https:\/\/amonous.com\/?p=15623"},"modified":"2020-02-21T16:05:33","modified_gmt":"2020-02-21T09:05:33","slug":"cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me","status":"publish","type":"post","link":"https:\/\/amonous.com\/en\/cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngh\u1ec1, \u0111\u00f3 c\u00f2n l\u00e0 \u0111am m\u00ea"},"content":{"rendered":"
Nhi\u1ec1u b\u1ea1n h\u1ecdc sinh c\u00f9ng ph\u1ee5 huynh khi ch\u1ecdn ng\u00e0nh ngh\u1ec1 lu\u00f4n \u0111\u1eb7t ra c\u00e2u h\u1ecfi l\u00e0 h\u1ecdc \u0111\u1ea1i h\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kinh doanh ra l\u00e0m g\u00ec? B\u00e0i vi\u1ebft n\u00e0y, s\u1ebd gi\u1edbi thi\u1ec7u v\u1edbi b\u1ea1n m\u1ed9t c\u00f4ng vi\u1ec7c hay m\u1ed9t c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m qu\u1ea3n tr\u1ecb kinh doanh<\/strong>: “Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng”<\/p>\n Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty nh\u1eb1m h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty cung c\u1ea5p. Ngo\u00e0i ra, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m ghi ch\u00e9p v\u00e0 cung c\u1ea5p th\u00f4ng tin cho c\u00e1c b\u1ed9 ph\u1eadn x\u1eed l\u00fd k\u1ef9 thu\u1eadt, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng, thu nh\u1eadn feedback c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/em><\/p>\n Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ngh\u1ec1 \u0111\u1ea7y ti\u1ec1m n\u0103ng trong x\u00e3 h\u1ed9i hi\u1ec7n nay, nh\u01b0ng kh\u00f4ng ph\u1ea3i b\u1ea5t k\u00ec ai c\u0169ng l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c t\u01b0\u1edfng ch\u1eebng nh\u01b0 \u0111\u01a1n gi\u1ea3n n\u00e0y. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ng\u00e0nh \u0111\u1ec3 nu\u00f4i s\u1ed1ng b\u1ea3n th\u00e2n, m\u00e0 n\u00f3 c\u00f2n cho b\u1ea1n r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng v\u00e0 kinh nghi\u1ec7m s\u1ed1ng. Nhi\u1ec7m v\u1ee5 nh\u1eefng chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n nh\u01b0 t\u00f4i l\u00e0 l\u00e0m th\u1ebf n\u00e0o c\u00f3 th\u1ec3 x\u00f3a b\u1ecf v\u00e0 r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch \u0111\u00f3 nhanh nh\u1ea5t c\u00f3 th\u1ec3, t\u1eeb \u0111\u00f3 gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tin d\u00f9ng v\u00e0 g\u1eafn b\u00f3. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3 l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n trong m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng kh\u00e1ch h\u00e0ng trung th\u00e0nh. V\u00e0 vi\u1ec7c l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng \u0111\u01a1n gi\u1ea3n ch\u00ednh l\u00e0 chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c \u0111i\u1ec3m c\u1ed9ng “t\u00edch c\u1ef1c” trong t\u00e2m tr\u00ed v\u00e0 c\u1ea3m nh\u1eadn kh\u00e1ch h\u00e0ng.<\/p>\n \u0110\u1ec3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n c\u1ea7n t\u1ed1t nghi\u1ec7p c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc v\u1ec1 kinh t\u1ebf v\u1edbi chuy\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh<\/strong><\/a>, Truy\u1ec1n th\u00f4ng \u2013 Marketing.<\/p>\n M\u1ed9t s\u1ed1 tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc ti\u00eau bi\u1ec3u \u0111ang \u0111\u00e0o t\u1ea1o nh\u1eefng chuy\u00ean ng\u00e0nh n\u00e0y l\u00e0:<\/p>\n Nh\u00e2n vi\u00ean kinh doanh tour du l\u1ecbch \u2013 C\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh m\u00ecnh<\/span><\/a><\/p>\n Phu Xuan University Commits to Employment for Students<\/span><\/a><\/p>\n B\u00ed quy\u1ebft tr\u1edf th\u00e0nh Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n l\u1ecbch thi\u1ec7p<\/span><\/a><\/p>\n Th\u00f4ng tin Tuy\u1ec3n sinh n\u0103m 2020 c\u1ee7a tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Ph\u00fa Xu\u00e2n<\/a><\/span><\/p>\n Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 L\u1eef h\u00e0nh<\/a><\/span><\/p>\n Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh CNTT<\/span><\/a><\/p>\n\n C\u00e1c c\u00f4ng vi\u1ec7c ch\u00ednh c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n
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Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngh\u1ec1, \u0111\u00f3 c\u00f2n l\u00e0 \u0111am m\u00ea<\/strong><\/h2>\n
Nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi<\/strong><\/h2>\n
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C\u1ea7n h\u1ecdc g\u00ec, \u1edf \u0111\u00e2u \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ecfi?<\/strong><\/h2>\n
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See more<\/h2>\n