{"id":16614,"date":"2020-07-07T05:51:41","date_gmt":"2020-07-06T22:51:41","guid":{"rendered":"https:\/\/amonous.com\/?p=16614"},"modified":"2020-07-07T05:51:41","modified_gmt":"2020-07-06T22:51:41","slug":"cac-ky-nang-can-co-cua-mot-nhan-vien-le-tan","status":"publish","type":"post","link":"https:\/\/amonous.com\/en\/cac-ky-nang-can-co-cua-mot-nhan-vien-le-tan\/","title":{"rendered":"C\u00e1c k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n"},"content":{"rendered":"
Ng\u00e0nh du l\u1ecbch ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n v\u00e0 ph\u1ed5 bi\u1ebfn h\u01a1n, \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u1edbi nhu c\u1ea7u du l\u1ecbch<\/strong><\/a> th\u00ec s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch s\u1ea1n, khu ngh\u1ec9 d\u01b0\u1ee1ng, resort, homestay,.. ng\u00e0y c\u00e0ng t\u0103ng cao, k\u00e9o thu s\u1ef1 c\u1ea1nh tranh kh\u1ed1c li\u1ec7t v\u1ec1 m\u1eb7t th\u1ecb tr\u01b0\u1eddng ch\u1ed7 \u1edf. Ch\u00ednh v\u00ec v\u1eady, m\u1ed7i kh\u00e1ch s\u1ea1n, resort,… ph\u1ea3i c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ri\u00eang \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng, v\u00e0 nh\u00e2n t\u1ed1 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng nh\u1ea5t, \u0111\u00f3 ch\u00ednh l\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y xin chia s\u1ebb m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p.<\/em><\/p>\n \u0110\u1ec3 chinh ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng, \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean c\u1ee7a h\u1ecd v\u1ec1 b\u1ea1n r\u1ea5t quan tr\u1ecdng. V\u00ec th\u1ebf, m\u1ed9t l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p lu\u00f4n ph\u1ea3i duy tr\u00ec \u0111\u01b0\u1ee3c n\u1ee5 c\u01b0\u1eddi t\u01b0\u01a1i t\u1eafn, th\u00e1i \u0111\u1ed9 ni\u1ec1m n\u1edf, nhi\u1ec7t t\u00ecnh, th\u00e2n thi\u1ec7n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. Kh\u00f4ng nh\u1eefng th\u1ebf, trang ph\u1ee5c lu\u00f4n ph\u1ea3i g\u1ecdn g\u00e0ng, t\u00e1c phong nhanh nh\u1eb9n c\u0169ng l\u00e0 \u0111i\u1ec3m nh\u1ea5n t\u1ea1o ra c\u1ea3m gi\u00e1c chu \u0111\u00e1o, t\u1ec9 m\u00ed to\u00e1t ra t\u1eeb con ng\u01b0\u1eddi c\u1ee7a b\u1ea1n. Ch\u00ednh nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u01a1n gi\u1ea3n \u1ea5y s\u1ebd gi\u00fap cho c\u00e1c b\u1ea1n ghi \u0111i\u1ec3m trong l\u00f2ng kh\u00e1ch h\u00e0ng, chinh ph\u1ee5c \u0111\u01b0\u1ee3c c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/p>\n H\u1eb1ng n\u0103m, c\u00f3 m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng r\u1ea5t l\u1edbn kh\u00e1ch du l\u1ecbch n\u01b0\u1edbc ngo\u00e0i \u0111\u1ebfn tham quan v\u00e0 du l\u1ecbch \u1edf Vi\u1ec7t Nam. Nhu c\u1ea7u giao ti\u1ebfp \u0111\u1ec3 li\u00ean h\u1ec7, ch\u0103m s\u00f3c kh\u00e1ch du l\u1ecbch ngo\u1ea1i qu\u1ed1c l\u00e0 \u0111i\u1ec1u thi\u1ebft y\u1ebfu v\u00e0 kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi, v\u00ec th\u1ebf nh\u1eefng l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p \u00edt nh\u1ea5t ph\u1ea3i th\u00f4ng th\u1ea1o m\u1ed9t ngo\u1ea1i ng\u1eef, v\u00ed nh\u01b0 l\u00e0 ti\u1ebfng Anh. Kh\u00f4ng nh\u1eefng th\u1ebf, h\u1ecd c\u00f2n ph\u1ea3i am hi\u1ec3u v\u1ec1 nh\u1eefng l\u1ec5 nghi khi giao ti\u1ebfp v\u00e0 nh\u1eefng n\u00e9t v\u0103n h\u00f3a c\u01a1 b\u1ea3n c\u1ee7a qu\u1ed1c gia \u0111\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n \u0110\u1ec3 tr\u1edf\u00a0 th\u00e0nh m\u1ed9t l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p, \u00edt nh\u1ea5t b\u1ea1n ph\u1ea3i \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c vi\u1ec7c gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, b\u1ea1n ph\u1ea3i hi\u1ec3u r\u00f5 h\u01a1n ai h\u1ebft c\u00e1c th\u00f4ng tin, ho\u1ea1t \u0111\u1ed9ng c\u0169ng nh\u01b0 c\u00e1c g\u00f3i d\u1ecbch v\u1ee5, \u01b0u \u0111\u00e3i c\u1ee7a kh\u00e1ch s\u1ea1n c\u0169ng nh\u01b0 n\u1eafm v\u1eefng n\u1ed9i quy, quy ch\u1ebf qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n; n\u1ed9i quy \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi lao \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n, trong b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n; kh\u1ea3 n\u0103ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, n\u1eafm v\u1eefng nh\u1eefng quy \u0111\u1ecbnh, c\u00e1c v\u0103n b\u1ea3n ph\u00e1p quy c\u1ee7a ng\u00e0nh du l\u1ecbch v\u00e0 c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd li\u00ean quan \u0111\u1ebfn kh\u00e1ch v\u00e0 kinh doanh kh\u00e1ch s\u1ea1n.<\/p>\n Ngo\u00e0i ra, m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 t\u00ecnh h\u00ecnh ch\u00ednh tr\u1ecb, kinh t\u1ebf, x\u00e3 h\u1ed9i, an ninh, tuy\u00ean truy\u1ec1n qu\u1ea3ng c\u00e1o\u2026. H\u1ecd c\u00f2n ph\u1ea3i n\u1eafm v\u1eefng vi\u1ec7c x\u1eed l\u00fd c\u00e1c th\u1ee7 t\u1ee5c check in, check out v\u00e0 v\u1eadn h\u00e0nh n\u00f3 m\u1ed9t c\u00e1ch h\u00e0i h\u00f2a v\u00e0 nh\u1ecbp nh\u00e0ng, kh\u00f4ng ph\u1ea3i \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd l\u00e2u. \u0110\u1ed3ng th\u1eddi ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc hay ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch n\u1ebfu c\u00f3 trong th\u1eddi gian l\u01b0u tr\u00fa.<\/p>\n <\/p>\n Th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c s\u1ebd quy\u1ebft \u0111\u1ecbnh t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p<\/p>\n Nh\u01b0 \u0111\u00e3 nh\u1eafc \u0111\u1ebfn \u1edf ph\u00eda tr\u00ean, m\u1ed9t l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p lu\u00f4n ph\u1ea3i duy tr\u00ec n\u1ee5 c\u01b0\u1eddi t\u01b0\u01a1i t\u1eafn v\u00e0 th\u00e1i \u0111\u1ed9 h\u00f2a nh\u00e3, l\u1ecbch s\u1ef1 v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea5t k\u1ec3 l\u00e0 l\u1ea7n \u0111\u1ea7u ti\u00ean g\u1eb7p g\u1ee1 hay c\u1ea3 nh\u1eefng l\u1ea7n sau \u0111\u00f3, b\u1edfi v\u00ec kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 kh\u00e1ch h\u00e0ng n\u00e0o mong mu\u1ed1n ph\u1ea3i n\u00f3i chuy\u1ec7n hay g\u1eb7p m\u1eb7t nh\u1eefng ng\u01b0\u1eddi lu\u00f4n cau c\u00f3 v\u00e0 kh\u00f3 ch\u1ecbu hay r\u1ee5t r\u00e8, nh\u00fat nh\u00e1t. V\u00ec th\u1ebf, lu\u00f4n nh\u1edb ph\u1ea3i c\u01b0\u1eddi th\u1eadt t\u01b0\u01a1i v\u00e0 l\u1ecbch s\u1ef1 v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi nh\u00e9.<\/p>\n <\/p>\n C\u1ea3m x\u00fac l\u00e0 m\u1ed9t th\u1ee9 d\u1ec5 b\u1ed9c ph\u00e1t v\u00e0 kh\u00f3 ki\u1ec1m ch\u1ebf, v\u00ec th\u1ebf \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t l\u1ec5 t\u00e2n chuy\u00ean nghi\u1ec7p b\u1ea1n ph\u1ea3i r\u00e8n luy\u1ec7n kh\u1ea3 n\u0103ng ki\u1ec1m ch\u1ebf, b\u0129nh t\u0129nh v\u00e0 l\u00e0m ch\u1ee7 trong m\u1ecdi t\u00ecnh hu\u1ed1ng. M\u1ed9t gi\u00e2y b\u1ed1c \u0111\u1ed3ng, m\u1ed9t l\u1eddi n\u00f3i n\u1eb7ng l\u1eddi hay m\u1ed9t th\u00e1i \u0111\u1ed9 kh\u00f4ng th\u00edch h\u1ee3p c\u0169ng s\u1ebd \u1ea3nh h\u01b0\u1edfng t\u1edbi c\u00e1i nh\u00ecn c\u1ee7a kh\u00e1ch h\u00e0ng d\u00e0nh cho b\u1ea1n v\u00e0 cho c\u1ea3 kh\u00e1ch s\u1ea1n. B\u1ea1n ph\u1ea3i b\u00ecnh t\u0129nh trong m\u1ecdi t\u00ecnh hu\u1ed1ng v\u00e0 \u1ee9ng x\u1eed sao cho tr\u1ecdn v\u1eb9n \u0111\u00f4i \u0111\u01b0\u1eddng, v\u1eeba l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c h\u00ecnh \u1ea3nh b\u1ea3n th\u00e2n c\u0169ng nh\u01b0 kh\u00e1ch s\u1ea1n.<\/p>\n \u00a0V\u1edbi \u0111\u1eb7c th\u00f9 t\u00ednh ch\u1ea5t ngh\u1ec1 nghi\u1ec7p ph\u1ea3i ti\u1ebfp x\u00fac nhi\u1ec1u v\u1edbi nh\u1eefng \u0111\u1ed3 d\u00f9ng c\u00f3 gi\u00e1 tr\u1ecb cao, m\u1ed7i nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ph\u1ea3i r\u00e8n luy\u1ec7n cho m\u00ecnh \u0111\u1ee9c t\u00ednh th\u1eadt th\u00e0, trung th\u1ef1c \u0111\u1ec3 h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c nh\u1eefng l\u1ed7i l\u1ea7m kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\n “Kh\u00f4ng c\u00f3 con \u0111\u01b0\u1eddng n\u00e0o tr\u1ea3i \u0111\u1ea7y hoa h\u1ed3ng” , m\u1ed7i c\u00f4ng vi\u1ec7c s\u1ebd c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n ri\u00eang, v\u00ec th\u1ebf h\u00e3y v\u1eefng tin \u0111i theo con \u0111\u01b0\u1eddng \u0111\u1ea7y \u0111am m\u00ea c\u1ee7a b\u1ea1n. Hy v\u1ecdng b\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t \u00edt t\u00e0i li\u1ec7u cho c\u00e1c b\u1ea1n.<\/p>\n B\u00ed quy\u1ebft tr\u1edf th\u00e0nh l\u1ec5 t\u00e2n l\u1ecbch thi\u1ec7p<\/a><\/p>\n \n\n 1. \u0110\u1eb9p t\u1eeb c\u00e1i nh\u00ecn \u0111\u1ea7u ti\u00ean<\/strong><\/span><\/h2>\n
2. Am hi\u1ec3u t\u01b0\u1eddng t\u1eadn v\u1ec1 c\u00f4ng vi\u1ec7c<\/strong><\/span><\/h2>\n
Tr\u00ecnh \u0111\u1ed9 ngo\u1ea1i ng\u1eef<\/span><\/h3>\n
Th\u00f4ng th\u1ea1o nghi\u1ec7p v\u1ee5 kh\u00e1ch s\u1ea1n<\/span><\/h3>\n
C\u00f3 ch\u1ee9ng ch\u1ec9 \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n v\u1ec1 c\u00e1c n\u1ed9i dung nh\u01b0:<\/span><\/h3>\n
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3. Th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c<\/strong><\/span><\/h2>\n
Lu\u00f4n t\u01b0\u01a1i c\u01b0\u1eddi, h\u00f2a nh\u00e3 l\u1ecbch s\u1ef1<\/span><\/h3>\n
Lu\u00f4n t\u1ef1 ki\u1ec1m ch\u1ebf, l\u00e0m ch\u1ee7 v\u00e0 b\u00ecnh t\u0129nh trong m\u1ecdi t\u00ecnh hu\u1ed1ng<\/span><\/h3>\n
Th\u1eadt th\u00e0, trung th\u1ef1c, \u0111\u00e1ng tin c\u1eady<\/span><\/h3>\n
See more<\/span><\/h2>\n
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