{"id":17642,"date":"2021-03-08T22:08:59","date_gmt":"2021-03-08T15:08:59","guid":{"rendered":"https:\/\/amonous.com\/?p=17642"},"modified":"2021-03-08T22:08:59","modified_gmt":"2021-03-08T15:08:59","slug":"quan-tri-khach-san-nganh-hoc-day-thach-thuc-ban-co-dam-thu","status":"publish","type":"post","link":"https:\/\/amonous.com\/quan-tri-khach-san-nganh-hoc-day-thach-thuc-ban-co-dam-thu\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n – ng\u00e0nh h\u1ecdc \u0111\u1ea7y th\u00e1ch th\u1ee9c, b\u1ea1n c\u00f3 d\u00e1m th\u1eed?"},"content":{"rendered":"

Trong nh\u1eefng n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, c\u00f9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a ng\u00e0nh du l\u1ecbch, th\u1ecb tr\u01b0\u1eddng kh\u00e1ch s\u1ea1n t\u1ea1i Vi\u1ec7t Nam \u0111ang l\u00e0 m\u1ed9t trong nh\u1eefng t\u00e2m \u0111i\u1ec3m l\u1edbn thu h\u00fat nhi\u1ec1u nh\u00e0 \u0111\u1ea7u t\u01b0 h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi nh\u01b0 Accor, IHG, Hilton, Marriot\u2026 V\u1edbi s\u1ef1 b\u00f9ng n\u1ed5 n\u00e0y, \u01b0\u1edbc t\u00ednh ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n s\u1ebd t\u1ea1o ra \u00edt nh\u1ea5t 3 tri\u1ec7u c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m v\u00e0 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n m\u1ea1nh trong 5-10 n\u0103m t\u1edbi. C\u01a1 h\u1ed9i lu\u00f4n \u0111i k\u00e8m v\u1edbi th\u00e1ch th\u1ee9c, h\u00e3y c\u00f9ng PXU kh\u00e1m ph\u00e1 trong b\u00e0i vi\u1ebft n\u00e0y nh\u00e9!<\/strong><\/em><\/p>\n

Th\u01a1\u0300i gian la\u0300m vi\u00ea\u0323c<\/strong><\/h3>\n

C\u00f4ng vi\u1ec7c ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> kh\u00f4ng c\u1ed1 \u0111\u1ecbnh theo gi\u1edd h\u00e0nh ch\u00ednh t\u1eeb 9h s\u00e1ng \u2013 5h chi\u1ec1u, thay v\u00e0o \u0111\u00f3 l\u00e0 l\u00e0m vi\u1ec7c theo ca: s\u00e1ng, chi\u1ec1u, t\u1ed1i\u2026 M\u1eb7c d\u00f9 s\u1ef1 linh hoa\u0323t n\u00e0y co\u0301 th\u00ea\u0309 gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng b\u00f4\u0301 tri\u0301 \u0111\u01b0\u01a1\u0323c th\u01a1\u0300i gian la\u0300m vi\u00ea\u0323c sao cho phu\u0300 h\u01a1\u0323p v\u01a1\u0301i cu\u00f4\u0323c s\u00f4\u0301ng, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ecbnh. Ch\u1eb3ng h\u1ea1n b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c li\u00ean t\u1ee5c trong m\u1ed9t ca, kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian ngh\u1ec9 gi\u1ea3i lao; l\u00e0m ca \u0111\u00eam s\u1ebd tr\u00e1i v\u1edbi \u201c\u0111\u1ed3ng h\u1ed3 sinh h\u1ecdc\u201d c\u1ee7a c\u01a1 th\u1ec3 m\u00e0 n\u1ebfu l\u00e0 n\u1eef gi\u1edbi s\u1ebd kh\u00f3 c\u00f3 th\u1ec3 th\u00edch \u1ee9ng \u0111\u01b0\u1ee3c nhi\u1ec1u\u2026 H\u01a1n n\u1eefa, \u0111\u1ec3\u00a0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, \u0111\u00f4i khi nh\u00e2n vi\u00ean Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> c\u00f2n ph\u1ea3i t\u0103ng ca b\u1ea5t c\u1ee9 l\u00fac n\u00e0o c\u1ea7n.<\/span><\/p>\n

C\u1ea3m x\u00fac trong c\u00f4ng vi\u1ec7c<\/strong><\/h3>\n

L\u00e0 ng\u00e0nh d\u1ecbch v\u1ee5 lu\u00f4n \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1eb7t l\u00ean h\u00e0ng \u0111\u1ea7u. V\u00ec th\u1ebf, th\u00e1i \u0111\u1ed9 ph\u1ee5 v\u1ee5 c\u1ee7a ng\u01b0\u1eddi l\u00e0m ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> r\u1ea5t quan tr\u1ecdng. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f4ng vi\u1ec7c ng\u00e0nh NHKS co\u0301 t\u00f4\u0301c \u0111\u00f4\u0323 nhanh va\u0300 ph\u1ea3i ph\u1ee5c v\u1ee5, giao ti\u1ebfp v\u1edbi c\u00e1c nh\u00e2n vi\u00ean, qu\u1ea3n l\u00ed v\u00e0 kh\u00e1ch h\u00e0ng r\u1ea5t th\u01b0\u1eddng xuy\u00ean. <\/span><\/p>\n

Do \u0111\u00f3, b\u1ea1n lu\u00f4n c\u1ea7n ph\u1ea3i gi\u1eef \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u00e2n b\u1eb1ng \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 cung c\u1ea5p v\u00e0 s\u1eb5n s\u00e0ng quay l\u1ea1i nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. <\/span>\u0110i\u1ec1u n\u00e0y s\u1ebd r\u1ea5t kh\u00f3 n\u1ebfu nh\u01b0 b\u1ea1n l\u00e0 ng\u01b0\u1eddi kh\u00f4ng ki\u1ec1m ch\u1ebf \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac t\u1ed1t ho\u1eb7c thi\u1ebfu b\u00ecnh t\u0129nh\u2026<\/span><\/p>\n

\"\"<\/p>\n

L\u1ed9 tr\u00ecnh ngh\u1ec1 nghi\u1ec7p<\/strong><\/h3>\n

Kh\u00f4ng ph\u1ea3i c\u1ee9 h\u1ecdc xong \u0111i l\u00e0m l\u00e0 b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh nh\u1eefng qu\u1ea3n l\u00fd, gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em>. Nh\u1eefng ng\u01b0\u1eddi th\u00e0nh c\u00f4ng v\u00e0 b\u01b0\u1edbc \u0111\u01b0\u1ee3c \u0111\u1ebfn \u0111\u1ec9nh cao s\u1ef1 nghi\u1ec7p trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> \u0111\u1ec1u ph\u1ea3i tr\u1ea3i qua th\u1eddi gian d\u00e0i t\u00f4i luy\u1ec7n v\u00e0 b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng v\u1ecb tr\u00ed th\u1ea5p nh\u1ea5t trong nh\u00e0 h\u00e0ng nh\u01b0: b\u1ed3i b\u00e0n, ph\u1ee5 b\u1ebfp, ti\u1ebfp t\u00e2n, ph\u1ee5 bar, h\u1ed7 tr\u1ee3 v\u1ec7 sinh ph\u00f2ng\u2026 <\/span><\/p>\n

Th\u1ef1c t\u1ebf cho th\u1ea5y, ch\u1ec9 c\u00f3 kinh nghi\u1ec7m th\u1ef1c ti\u1ec5n d\u00e0y d\u1eb7n v\u00e0 th\u00e2m ni\u00ean trong ngh\u1ec1 m\u1edbi gi\u00fap b\u1ea1n t\u00edch l\u0169y \u0111\u1ee7 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u00e0 n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd \u0111\u1ec3 th\u0103ng ti\u1ebfn v\u00e0 th\u00e0nh c\u00f4ng.<\/span><\/p>\n

Qu\u1ea3n l\u00fd v\u00e0 nh\u1eefng \u00e1p l\u1ef1c c\u00f4ng vi\u1ec7c<\/strong><\/h3>\n

\u0110\u1eebng ngh\u0129 l\u00e0m qu\u1ea3n l\u00fd Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> s\u1ebd nh\u00e0n h\u1ea1 v\u00e0 kh\u00f4ng ph\u1ea3i v\u1ea5t v\u1ea3 nhi\u1ec1u, kh\u00f4ng c\u1ea7n ph\u1ea3i gi\u1ecfi v\u1ec1 c\u00e1c chuy\u00ean m\u00f4n li\u00ean quan, ch\u1ec9 c\u1ea7n bi\u1ebft l\u00e0 \u0111\u1ee7\u2026 Th\u1ef1c t\u1ebf kh\u00f4ng ph\u1ea3i v\u1eady. C\u00e0ng l\u00e0 v\u1ecb tr\u00ed qu\u1ea3n l\u00fd, \u00e1p l\u1ef1c c\u00f4ng vi\u1ec7c s\u1ebd c\u00e0ng t\u0103ng cao. Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> ph\u1ea3i l\u00e0m nhi\u1ec1u c\u00f4ng vi\u1ec7c quan tr\u1ecdng nh\u01b0: l\u00ean k\u00ea\u0301 hoa\u0323ch, l\u00e2\u0323p ca\u0301c ba\u0301o ca\u0301o k\u00ea\u0301t qua\u0309 ta\u0300i chi\u0301nh, ca\u0301c ba\u0309n thu \u2013 chi; qua\u0309n ly\u0301 ty\u0309 l\u00ea\u0323 pho\u0300ng ba\u0301n ra va\u0300 pho\u0300ng co\u0300n tr\u00f4\u0301ng, qua\u0309n ly\u0301 vi\u00ea\u0323c ch\u00ea\u0301 bi\u00ea\u0301n th\u01b0\u0323c ph\u00e2\u0309m; l\u00e2\u0323p ca\u0301c quy t\u0103\u0301c trong vi\u00ea\u0323c qua\u0309n ly\u0301 nh\u00e2n s\u01b0\u0323; tham m\u01b0u cho c\u00e2\u0301p tr\u00ean \u0111\u00ea\u0309 ca\u0301c c\u00f4ng ta\u0301c chu\u00e2\u0309n bi\u0323 va\u0300 phu\u0323c vu\u0323 \u0111a\u0309m ba\u0309o \u0111u\u0301ng ti\u00ea\u0301n \u0111\u1ed9\u2026<\/span><\/p>\n

. V\u1edbi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c kh\u1ed5ng l\u1ed3 v\u00e0 th\u1eddi gian l\u00e0m vi\u1ec7c g\u1ea5p \u0111\u00f4i ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng, h\u1ecd ph\u1ea3i th\u01b0\u1eddng xuy\u00ean \u0111\u1ed1i m\u1eb7t v\u1edbi \u00e1p l\u1ef1c v\u1ec1 t\u00e2m l\u00fd. Khi c\u00e1c doanh nghi\u1ec7p ngh\u1ec9 tr\u01b0a ho\u1eb7c tan ca v\u1ec1 \u0103n t\u1ed1i th\u00ec c\u0169ng l\u00e0 l\u00fac c\u00e1c nh\u00e0 h\u00e0ng ph\u1ea3i ho\u1ea1t \u0111\u1ed9ng v\u1edbi c\u00f4ng su\u1ea5t t\u1ed1i \u0111a.<\/span><\/p>\n

\"\"<\/p>\n

Y\u00eau c\u1ea7u kh\u1eaft khe v\u1ec1 k\u1ef9 n\u0103ng ngo\u1ea1i ng\u1eef<\/strong><\/h3>\n

M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> l\u00e0 m\u00f4i tr\u01b0\u1eddng qu\u1ed1c t\u1ebf n\u00ean b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac th\u01b0\u1eddng xuy\u00ean v\u1edbi kh\u00e1ch h\u00e0ng n\u01b0\u1edbc ngo\u00e0i. Do \u0111\u00f3 c\u00e1c Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> lu\u00f4n c\u00f3 ti\u00eau ch\u00ed tuy\u1ec3n d\u1ee5ng \u1ee9ng vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef, \u0111\u1eb7c bi\u1ec7t l\u00e0 ti\u1ebfng Anh chuy\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong><\/em> t\u1ed1t \u0111\u1ec3 c\u00f3 th\u1ec3 giao ti\u1ebfp v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. N\u1ebfu k\u1ef9 n\u0103ng ti\u1ebfng Anh kh\u00f4ng t\u1ed1t, b\u1ea1n s\u1ebd g\u1eb7p nhi\u1ec1u tr\u1edf ng\u1ea1i trong c\u00f4ng vi\u1ec7c l\u1eabn con \u0111\u01b0\u1eddng th\u0103ng ti\u1ebfn \u1ee7a m\u00ecnh.<\/span><\/p>\n

Nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng c\u00f2n l\u00e0 kh\u00f3 kh\u0103n, m\u00e0 l\u00e0 \u0111\u1eb7c th\u00f9 khi\u1ebfn cho ngh\u1ec1 Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/strong> tr\u1edf n\u00ean th\u00fa v\u1ecb h\u01a1n nh\u1eefng ng\u00e0nh ngh\u1ec1 kh\u00e1c. Vi\u1ec7c chu\u1ea9n b\u1ecb th\u1eadt t\u1ed1t k\u0129 n\u0103ng, ki\u1ebfn th\u1ee9c khi c\u00f2n ng\u1ed3i tr\u00ean gh\u1ebf nh\u00e0 Tr\u01b0\u1eddng s\u1ebd gi\u00fap sinh vi\u00ean s\u1eb5n s\u00e0ng v\u01b0\u1ee3t qua nh\u1eefng th\u1eed th\u00e1ch v\u00e0 g\u1eb7t h\u00e1i th\u00e0nh c\u00f4ng.<\/span><\/em><\/p>\n

Xem th\u00eam<\/h5>\n
\n

> HOT NEWS: \u0110H Ph\u00fa Xu\u00e2n ch\u00ednh th\u1ee9c m\u1edf ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n<\/a><\/p>\n

> Ch\u01b0\u01a1ng tr\u00ecnh 03 n\u0103m th\u1ef1c chi\u1ebfn ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n PXU<\/a><\/p>\n

> 09 ng\u00e0nh tuy\u1ec3n sinh ch\u00e0o s\u00e2n n\u0103m 2021 c\u1ee7a Ph\u00fa Xu\u00e2n<\/a><\/p>\n

> Ch\u00ednh s\u00e1ch h\u1ecdc b\u1ed5ng kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng<\/a><\/p>\n

 <\/p>\n

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    \n\t\t\t <\/ul>\n <\/div> \n","protected":false},"excerpt":{"rendered":"

    Trong nh\u1eefng n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, c\u00f9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a ng\u00e0nh du l\u1ecbch, th\u1ecb tr\u01b0\u1eddng kh\u00e1ch s\u1ea1n t\u1ea1i Vi\u1ec7t Nam \u0111ang l\u00e0 m\u1ed9t trong nh\u1eefng t\u00e2m \u0111i\u1ec3m l\u1edbn thu h\u00fat nhi\u1ec1u nh\u00e0 \u0111\u1ea7u t\u01b0 h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi nh\u01b0 Accor, IHG, Hilton, Marriot\u2026 V\u1edbi s\u1ef1 b\u00f9ng n\u1ed5 n\u00e0y, \u01b0\u1edbc t\u00ednh […]<\/p>\n","protected":false},"author":25,"featured_media":15815,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[48,58,64,68],"tags":[],"class_list":["post-17642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dao-tao","category-hoat-dong-sinh-vien","category-sinh-vien","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/posts\/17642"}],"collection":[{"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/comments?post=17642"}],"version-history":[{"count":0,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/posts\/17642\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/media\/15815"}],"wp:attachment":[{"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/media?parent=17642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/categories?post=17642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amonous.com\/wp-json\/wp\/v2\/tags?post=17642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}